Refund policy
Last updated: October 4, 2026
We want the tools to be right. If they are not, this is how a return or a refund works.
30-day returns
You may return an unused item within 30 days of the delivery date. The item must be in the condition it arrived, in its original packaging, with all parts included. We do not accept used tools, opened personal-care items, or items missing parts.
How to start a return
Email thelusifiedbusinessmail@gmail.com with your order number, the item, and the reason. We reply with the return address and the next step. Do not send a parcel back before we confirm, or we may not be able to match it to your order.
You pay the return shipping, unless we sent the wrong item or a damaged item. In those cases we cover the return cost, or we replace the item.
Refunds
Once the return arrives and we confirm it is unused and complete, we refund the item price to the original payment method. Original shipping is refunded only if the return is for our error. A refund can take 5 to 10 business days to appear after we approve it.
If you refuse delivery, or the parcel is returned because of an incorrect address, we refund the item price after the parcel is back, minus the outbound shipping and any return fee the carrier charges.
Damaged or wrong items
If a parcel arrives damaged, or the item is not what you ordered, email us within 7 days of delivery. Include your order number and a photo of the item and the packaging. We will replace it or refund it, including the shipping you paid.
Cancellations
You can cancel an order before it has been handed to the supplier. Email us as soon as you can. Once the supplier has the order, we cannot cancel it, and the return rules above apply after delivery.
Contact
PrimeBeautyClub
Email: thelusifiedbusinessmail@gmail.com